Frequently Asked Questions

1. When are you open?

We are open Monday through Friday from 8 a.m. to 4:30 p.m. We are closed Saturdays and Sundays.

2. Why is my bill higher than last month?

Your bill could be higher for a number of reasons.

  • Your water or electric consumption may have increased. Check to make sure you do not have any malfunctioning appliances or are using any additional heat or cooling in the past few months. For more information, please call our office at (218) 485-4100. We also offer our customers the ability to rent a Kill-A-Watt. This is a device that will plug into your appliances, and then to the wall, to measure their usage. 
  • Have you updated your appliances and light bulbs to energy saving ones? Switching to LED bulbs can give you the same light dispersal as incandescent bulbs while using a fraction of the energy. Changing old appliances for Energy Star rated appliances can also help. Plus, we offer rebates!
  • Additionally, if your payment was received after the bills were calculated, it will not have been applied to your account and therefore not reflect in your current bill total. 

How does the Water and Light Commission set its rates?

Water rates are set by the Moose Lake City Council through rate cases in which the utility requests pricing to cover its costs of providing the service. Electric rates are set by the Water and Light Commission.

What are my payment options?

You can pay a variety of ways:

  • Stop in or place payments in our dropbox at 
    • 401 Douglas Ave Moose Lake, MN 55767
  • Mail checks to 
    • PO Box 418 Moose Lake, MN 55767
  • Set up Direct Pay with your checking or savings account.
  • Pay online